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Frequently Asked Questions

Q. What is the difference between Luxor Box Premium and Deluxe?

The Premium box includes 5+ items, and the Deluxe box includes 2+ items. The Premium box includes the items from the Deluxe box, plus a few more.

Q. Will I know ahead of time what’s in the box?

Luxor Box is all about new discoveries. We reveal one spoiler item for each box, but keep the rest a surprise.

Q. How do I become a member?

Visit this page on the site and select which membership best fits your lifestyle.

Q. When will I be billed?

You will be billed as soon as you sign up. This date will be your renewal day and you will be billed on the same day each quarter.

For example, if you place your order on June 1, your first charge will be on June 1, which will be the payment for your July Box. Your renewal charges will be on September 1 (for the October box), December 1 (for the January box), and on March 1 (for the April box).

Semi-annual and annual subscriptions would run on a similar payment schedule, but you will be charged less often since you are pre-paying for multiple boxes.

Q. When do you ship?

We aim to ship by the 15th of every month we have a box going out. Special Edition Boxes are shipped under a different format and the timeline is set upon the launch of each box. If you purchase your quarterly box after the end of the month PRIOR to the month we ship, you will receive the next quarter's box (i.e. ordering on 9/30 will receive October's Box vs. ordering on 10/1 you'd receive January's). Shipping takes place over a 3-5 day period after the 15th of the month, from the east coast of the US. It usually takes between 2-5 days for your box to arrive at your door for US deliveries. Once your box ships, you will receive a tracking email so you can keep track of your delivery date.

Q. Where do you ship to?

We ship within the United States and to APO boxes.

Q. How do I update my account information (address, credit card info, etc)?

Once you become a member, you can update all information under My Account.

Q. What if a product arrives damaged?

If any of the products in your Luxor Box arrive damaged, contact us within 5 days of receiving your box. Include photos of the damaged product(s) and a description, and we will make it right. If damaged, we may require you to ship the item back to us in order for us to replace it. If this is the case, we’ll give more details after reviewing your request.

We do not offer refunds, but we will replace a damaged item with the same or a comparable item if you notify us as stated above.

Q. What if my box does not arrive?

In the case that your Luxor Box does not arrive, contact us within 2 weeks of receiving your tracking information, and let us investigate for you! Any refunds are granted at the sole discretion of Luxor Box, and we are not responsible for boxes shipped to incorrect addresses, or lost or stolen in transit.

Q. What is your return and cancellation policy?

ALL SALES ARE FINAL. Due to the custom nature of our boxes (both quarterly AND special edition), we are not able to accept returns, refund, credit, exchange or transfer after the order has been made. However, since all subscriptions are recurring, you may cancel at any time. There are no cancellation fees. Log into your account and click My Subscription. When you purchase (any of our box variations), you AGREE TO THESE TERMS.

If you decide to cancel, you should do so before your next renewal date. If you cancel after your next renewal date, you will still be charged for your next box or boxes (per your subscription). Because Luxor Box is a surprise membership service, refunds for boxes already shipped for any of our subscription plans are not available.

Q. Why aren't all of my products in the rigid box?

*Premier Box Members Only* Each month we ship a box, we make every effort to ensure all of our carefully curated products fit within our custom made black Luxor Boxes. However, there are times when a product or products are received with different packaging than we anticipated. Thus, in order to preserve the integrity and quality of the product itself, we simply opt to wrap it safely on the exterior of the black Luxor Box. In rare cases, the item(s) will be shipped separately to avoid further delays.